Job Description
We’re looking for a confident and customer‑focused Checkout Supervisor to support the Checkout Manager in the daily operation of our busy Front End. This is a hands‑on leadership role where you’ll help deliver outstanding service and bring our Brand Promise of “SWEET AS” to life.
You’ll thrive in a fast‑paced environment, enjoy leading a large team, and take pride in making sure every customer leaves with a great experience.
Key responsibilities:
- Deliver exceptional customer service at all times
- Supervise and support a large checkout team
- Close the checkout department in the evenings
- Ensure checkout procedures are followed correctly and consistently
- Monitor checkout security and customer flow
- Manage queues and ensure the right number of checkouts are open
- Handle customer enquiries and resolve complaints professionally
- Maintain a clean, tidy, and well‑presented checko...