Job Description
Key Responsibilities:
- Oversee the full spectrum of concierge operations, including VIP guest arrangements and limousine services
- Manage lobby and driveway operations during peak periods, high-profile arrivals, departures, and major events
- Handle guest feedback, complaints, and service recovery matters with professionalism, urgency, and discretion
- Oversee limousine reservations, billing accuracy, coordination, and revenue forecasting to support operational efficiency
- Ensure LQA service standards are consistently met across all guest-facing concierge touchpoints
- Lead team training, coaching, performance reviews, and day-to-day development of the concierge team
- Maintain a strong and visible operational presence in the lobby and driveway to support service excellence
- Work closely with Front Office, Housekeeping, Security, and other departments to ensure seamless guest experiences ...