Job Description
Key Responsibilities: Oversee the full spectrum of concierge operations, including VIP guest arrangements and limousine services Manage lobby and driveway operations during peak periods, high-profile arrivals, departures, and major events Handle guest feedback, complaints, and service recovery matters with professionalism, urgency, and discretion Oversee limousine reservations, billing accuracy, coordination, and revenue forecasting to support operational efficiency Ensure LQA service standards are consistently met across all guest-facing concierge touchpoints Lead team training, coaching, performance reviews, and day-to-day development of the concierge team Maintain a strong and visible operational presence in the lobby and driveway to support service excellence Work closely with Front Office, Housekeeping, Security, and other departments to ensure seamless guest experiences Ensure compliance with safety, grooming, and operational service standards at all times Requirements: Member of...