💼 Full-Time Position

Chief Manager- Contact Centre Operations

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Saaki Argus & Averil Consulting
📍 Chennai, Tamil Nadu, India
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Location
Chennai, India
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Posted
June 08, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About Client:

A leading NBFC


Job Title: Contact Centre - Chief Manager


Grade - M3


Location: Chennai


Experience: 11+ years


Job Responsibilities:


  • Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels
  • To deliver a best-in-class service, meeting or exceeding all KPIs and within budget
  • Enhance customer experience, Revenue growth, Brand Awareness & encourage penetration of other sources of transaction such as IVR, Voice & Non-Voice call center operations, Digital platform (Chat, App, Mails)
  • Customer life cycle management & ma...