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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Roles and Responsibilities
Execute quality monitoring requirements that deliver intent and customer satisfaction goals Improve customer service quality results by studying, evaluating, and re-designing processes Experience and knowledge of Customer Service operations and Resource Management/Force to Load modelling To manage daily activities to ensure smooth and good quality customer service delivery Ensure ongoing success of quality or process improvement strategies across multiple data sources through metrics, measurement and analysis