Job Description
Job Title: Chinese (Cantonese) Customer Service Representative / Reservation Agent
Location: Kuala Lumpur, Malaysia (Local Hire)
Work Schedule: Rotational Shift 24/7 (5 days on, 2 days off)
Salary: Up to 4K Gross (Including Language Allowance)
About the Role:
We are looking for a professional Cantonese & English-speaking Customer Service Representative to support international users from our vibrant hub in Kuala Lumpur. You will handle inbound inquiries, support reservation requests, and assist users navigating online channels, ensuring a premium brand image.
Key Responsibilities:
- Respond to customer inquiries, reservations, and concerns via inbound calls and email channels.
- Support customers in managing their accounts, bookings, and online orders.
- Securely process payments and handle con...