Job Description
Service
- Ensure guests receive exceptional service by anticipating and exceeding their expectations
- Lead by example through professional conduct and excellent hospitality standards
- Address and resolve service issues promptly to maintain a positive dining experience
- Work closely with the kitchen team to ensure consistent food quality, presentation, and service efficiency
- Uphold the company’s Vision, Mission, and Values in daily operations
- Maintain high standards of customer service through active supervision of staff
- Develop team capabilities through training, coaching, and performance development programmes
- Ensure restaurant operations comply with company policies, SOPs, and local regulatory requirements including NEA regulations
- Enforce discipline and maintain professional conduct among team members
- Foster a positive working environment and strong te...