Job Description
Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world class premium experience and delivering exceptional customer service and achieving sales goals.
Key Responsibilities
- Deliver exceptional customer service at all times across all sections of the Chocolate Shop and over the phone.
- Greet all customers with a warm welcome and provide a memorable experience.
- Educate and inform customers on Lindt chocolate products with passion and in‑depth knowledge.
- Actively sample products and discuss taste profiles and ingredients.
- Upsell and contribute to daily sales budgets, increasing customer transaction spend.
- Inform customers of current in‑store promotions, events and directed information.
- Assist customers in selecting quality Lindt products and encourage additional sales.
- Serve multiple customers simultaneously, maintaining acknowledgment and com...