💼 Full-Time Position

CID / Call Center Agent - The Ritz - Carlton Abu Dhabi Grand Canal

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Marriott
📍 Abu Dhabi, United Arab Emirates, United Arab Emirates
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Location
Abu Dhabi, United Arab Emirates
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Posted
June 24, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

**Additional Information**
**Job Number** 26076723
**Job Category** Rooms & Guest Services Operations
**Location** PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates,
VIEW ON MAP (https://www.google.com/maps?q=PO%20Box%2091888%20Al%20Maqta%20Area%2C%20Abu%20Dhabi%2C%20United%20Arab%20Emirates%2C%20United%20Arab%20Emirates%2C)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and le...