Job Description
Job Description
Work Style: Hybrid – 2 days per week on-site
Required Skills & Experience
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
- Cisco Call Studio / Cisco CVP
- VXML Server
- CVP Custom Elements (Java)
- Call Studio GUI
- Apache Tomcat
- Knowledge of UCCE / ICM
- Integration of CVP IVR Applications with UCCE Routing Scripts
- DNIS
- Queuing to Skillgroup
- CTI Variables
- Finesse Agent Desktop
- Cyara