Claims Agent - 12 Month Fixed Term Contract

As our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not. You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met.

Key responsibilities of this role include: 

• To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
• To validate returned claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
• Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
• Complete ad hoc tasks in relation to the above when appropriate