Job Description
Claims and Redress Team Manager
The closing date is 13 July 2026.
We are seeking a skilled and driven Claims and Redress Manager to lead and develop our approach to claims handling and redress across Cwm Taf Morgannwg University Health Board.
In this key leadership role, you will oversee and coordinate the Health Board's claims and Redress caseload, ensuring timely, high‑quality case management and a consistent, proportionate approach to escalation. You will maintain effective relationships with legal partners and internal services to deliver robust outcomes.
You will provide specialist advice on Listening to People (LTP) and Redress processes, supporting staff and services to respond to concerns in a fair, compassionate and consistent way. A strong advocate of a just and learning culture, you will help embed approaches that prioritise openness, reflection and improvement.
A critical part of the role will involve driving organisational le...