💼 Full-Time Position

claims excellence

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RecruitFirst
📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Location
Kuala Lumpur, Malaysia
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Posted
June 20, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Overview

Who you'll be working for

The client is a BPO handling a HK medical insurance project.

What requirements you'll need to be eligible

  • medical insurance background

  • 1-4 years of experience

    • What you'll be doing on the job

  • Set and maintain claims handling standards, guidelines, and best practices.

  • Make sure claims processes are consistent, efficient, and aligned across teams (including offshore teams).

  • Monitor key performance metrics like turnaround time (TAT), error rates, and productivity.

  • Identify performance gaps, trends, and risks in claims operations.

  • Step in to investigate and resolve major issues or breaches in service standards.

  • Conduct quality assurance reviews and audits to ensure claims are handled correctly.

  • Provide feedback and recommendations to improve accuracy and service quality.