Job Description
Duties & Responsibilities
Key roles and responsibilities:
- Claims Processing: Register claims, confirm documentation, and assist claimants through the process.
- Guidance & Support: Provide clear information on policy terms, benefits, and procedures.
- Coordination: Act as the central point of contact between internal teams and external organizations.
- Issue Resolution: Monitor claim progress and resolve delays or basic claim-related issues.
- Confidentiality: Manage sensitive information with discretion.
- Payments & Banking: Capture and verify proof of payments (POPs) for claims and refunds, confirm and load banking details.
- Policy Management: Save and assist with policy schedules, ensuring accessibility.
- Customer Feedback: Manage and respond to reviews on Hellopeter.
Desired Experience & Qualification
Educati...