💼 Full-Time Position

Claims Specialist at Old Mutual Ghana

🏢
Confidential
📍 Ghana, Ghana, Ghana
📍
Location
Ghana, Ghana
📅
Posted
June 18, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.

Duties & Responsibilities

  • Analyse claims and prepare appropriate response in line with policies, procedures, and standards.

  • Follow standard procedure to assess and finalise claims in line with approved standards.

  • Analyze claims and confirm cover or otherwise and draft rejection letter if claim is rejected.

  • Keep Client/Financial advisors/broker always informed in terms of progress of claim.

  • Build positive customer relations and solve or escalate customer queries and complaints.

  • Gather feedback on customer satisfaction and provide reporting and analysis.

  • Continuously strive to enhance and improve the claims processes.

  • Identify and report on claims process issues.

    • Competencies

  • Innovative

  • Attention to detail.