Job Description
The motor claim specialist – own damage plays a pivotal role in managing all motor claim related to own damage motor claims. The incumbent will manage the entire process of own damage claims within the motor claims function.
Objectives & Key Performance Indicators
- Collaborate with Distribution, Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
- Attain annual claims savings and loss ratio target set by Head of Motor Claims.
- Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
- Maintain good turn‑around‑time and claims service level standards to ensure customer claims experience are met.
Key Responsibilities
- Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effecti...