Job Description
DUTIES AND RESPONSIBILITIES:
- Supervise the assessment, validation, and settlement of insurance claims.
- Lead and mentor claims specialist, ensuring productivity and adherence to service standards.
- Handle escalated client inquiries and complaints, providing empathetic and professional resolutions.
- Ensure claims handling complies with insurance regulations, internal policies, and ethical standards.
- Identify potential fraudulent claims and coordinate investigations.
- Prepare regular reports on claims performance, turnaround times, and outstanding cases.
- Recommend and implement enhancements to claims procedures for efficiency and customer satisfaction.
REQUIREMENTS:
- Bachelor’s degree in insurance, Business Administration, Finance, or related field.
- With 3 years of experience in insurance claims, with at least 2–3 years in a supervisory role.