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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Provide frontline support across the claims function within a mechanical breakdown warranty and insurance environment.
- Manage a high volume of inbound claims enquiries and customer interactions across phone and administrative channels.
- Assist customers with claim lodgement support, policy and claims queries, claim status updates, documentation requirements, and general claims-related assistance.
- Act as a professional first point of contact for customers, delivering clear, accurate, and timely communication throughout the claims process.
- Support customers who may be distressed, frustrated, or escalated, while maintaining composure, empathy, professionalism, and control of the conversation.
- Accurately capture, review, and update customer and claim information within internal systems, ensuring records are complete and up to date.
- Support the timely progression of claims by following up outstanding information, identifying next action...