Job Description
<p>Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound<br>Education: Secondary education or equivalent<br>Experience: One (1) year of general clerical experience and One (1) year of customer contact experience<br><ul><li>Act as a direct point of contact for customers from the US market via calls and emails, providing guidance on clearance instructions, delivery-related issues, handling paperwork requests, as well as addressing exceptions, inquiries, and feedback on shipment clearance matters. Your aim is to optimize clearance efficiency and maximizing customer satisfaction.</li><li>Prepare all necessary documentation for inbound shipments requiring formal entries and outbound shipments, ensuring compliance with US Customs and Quarantine regulations.</li><li>Any other job-related tasks assigned by the manager. </li><li>Making a contact through calls and email...