Job Description
Job Summary
Our client in the Insurance industry is looking for a Clerk Complaints to register, administrate and communicate on complaints according to the company's Complaint Resolution Policy and Procedure.
Key Responsibilities
- Attend to Dispute Resolution (TCF)
- Provide administrative support for the effective handling and processing complaints, with the quality of complaints handled being maintained in accordance with client and compliance requirements
- Use the centralized complaints system accurately to effectively capture information for many purposes including monitoring and improvement purposes
- Prioritize workflow/tasks to ensure a reliable service to complainants is maintained at all times and that complaints are addressed within the turnaround standard
- Carry out investigations necessary to resolve noncomplex complaints to provide resolution. Use judgement to consider complaints objectively on behalf...