Job Description
Role Overview:
The Customer Success Manager (CSM) is a strategic, revenue-driving role responsible for the overall health, adoption, and expansion of a portfolio of Calero customers. Candidates must reside in the Northeast region of the US.
You will partner closely with enterprise and mid-market clients to ensure they realize measurable value from our TEM, Mobile, and SaaS Expense Management solutions — driving higher adoption, multi-tower expansion, renewal success, and customer advocacy.
This is not a support role. This is a commercial, strategic, customer-outcome role with direct impact on Calero’s expansion of revenue.
Key Responsibilities
Customer Retention & Revenue Growth