Job Description
**Client Account Representative (Malvern, PA)**
Serve as the key liaison between Account Executives, physician practices, and internal teams, ensuring exceptional service and effective communication.
**Your role:**
+ Serve as the primary point of contact for Account Executives, Practices, and Sales teams, providing timely support and updates on patient-related activities.
+ Coordinate communication between internal departments and external stakeholders to resolve service, product, process, and EMR-related issues.
+ Track, analyze, and document inquiries, feedback, and service trends, maintaining accurate records and supporting continuous process improvements.
+ Educate users on products, policies, and procedures, and support the onboarding of new physician offices and staff.
+ Manage multiple priorities in a fast-paced environment, ensuring inquiries are routed appropriately and customer service standards are consistently met.
+ Training, nesting, and ramp-up ty...
Serve as the key liaison between Account Executives, physician practices, and internal teams, ensuring exceptional service and effective communication.
**Your role:**
+ Serve as the primary point of contact for Account Executives, Practices, and Sales teams, providing timely support and updates on patient-related activities.
+ Coordinate communication between internal departments and external stakeholders to resolve service, product, process, and EMR-related issues.
+ Track, analyze, and document inquiries, feedback, and service trends, maintaining accurate records and supporting continuous process improvements.
+ Educate users on products, policies, and procedures, and support the onboarding of new physician offices and staff.
+ Manage multiple priorities in a fast-paced environment, ensuring inquiries are routed appropriately and customer service standards are consistently met.
+ Training, nesting, and ramp-up ty...