💼 Full-Time Position

client care specialist

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RecruitFirst
📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Location
Kuala Lumpur, Malaysia
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Posted
June 23, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Overview

Who you'll be working for

The client is a Singapore-based payment processing gateway.

What requirements you'll need to be eligible

  • 1-3 years of experience in Premium Customer Support, Client Success, or Key Account Support.

  • Fluent in English and Chinese.

  • Comfortable managing high-volume professional communications via Instant Messaging apps (Telegram, WhatsApp, Slack). 

  • Exceptional written skills - able to explain complex technical failures to non-technical VIP clients. 

  • Willingness to work on a shift rotation or standby roster to support off-hour escalations. 

    • What you'll be doing on the job

  • VIP Channel Management (High-Touch Support) Serve as the primary operational contact in dedicated group chats (Telegram, WhatsApp, Slack) for assigned VIP / Business accounts.
    Provide immediate acknowledgement to cli...