Job Description
Job Title: Client Experience Team Associate
Salary: £26,701 per annum
Location: DWR Veterinary Specialists
Job Type: Full-time, Permanent
Hours: 40 Hours per week
Monday to Sunday
Shift Pattern: 8am-7pm Mon-Fri and 9am-5pm weekends
We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists.
Responsibilities
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries f...