Client Contact Centre Administrator

Client Contact Centre Administrator (Cape town)

Job Title: Client Contact Centre Administrator (Cape town)

Job Description

The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received.

Key Responsibilities and Duties

• To be logged onto the Client Services inbound telephone queue and web touchpoint.
• Resolve a minimum of 30 telephone calls per day.
• Respond to and resolve about 15 general/claim related correspondence queries per day within a 24-hour turnaround time.
• Maintain and update your daily workflow queue for management reporting.
• Strive to have zero lost calls per day.
• Log all telephone calls received on the policy/claim records.