Job Description
. Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts. . Executes a strategic vision for the managed services client delivery management function that aligns with the organization's overall goals and objectives. . Fosters and maintains strong relationships with key strategic clients, ensuring their needs are met, and expectations are exceeded. . Implements best practices, standards, and processes to ensure the consistent delivery of high-quality managed services to clients. . Defines, monitors, and reports on key performance indicators (KPIs) to measure and improve service delivery efficiency and effectiveness. . Allocates resources effectively, including people, technology, and infrastructure, to meet client demands efficiently. . Identifies and mitigates potential risks to client service delivery and proactively address issues as they arise. . Manages the budget for the ma...