Job Description
Role Summary The Client Delivery Manager (CDM) isresponsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement. The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives. Key Responsibilities 1. End-to-End ServiceDelivery Ownership Own overall service delivery for enterpriseinfrastructure covering: . Cloudplatforms (Azure, AWS) . Network(LAN/WAN, SD-WAN, firewalls, routing, switching) . Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM) . UnifiedCommunications (Cisco, Avaya, Microsoft Teams) . Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards. . Driveservi...