Job Description
Overview
We are seeking an experienced Director of Client Services to oversee client success, team performance, and operational execution across a portfolio of digital marketing clients. This senior leadership role is responsible for driving client retention, ensuring high-quality service delivery, managing cross-functional teams, and supporting the strategic growth of client accounts.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for client performance, strategy, timelines, and operational matters.
- Lead client onboarding, including kickoff calls and implementation coordination.
- Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs).
- Manage client retention efforts and proactively address concerns or performance issues.
Team Leadership & Operations
- ...