Job Description
MAIN PURPOSE OF JOB
Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction
KEY RESPONSIBILITY AREAS
Attend to all incoming telephone calls promptly, efficiently and in a professional manner
Schedule appointments according to set procedures and policies
Document all interactions and activities relevant to the call and uses appropriate Wrap-up code
Conduct all outbound calls in an efficient, effective and professional manner
Transfer calls correctly to the appropriate staff and/or extensions as needed and required
Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services
Document all complaints and report all incidents to the Contact Centre Supervisor in ...