Job Description
Job Title
Client Engagement Specialist (CES)
Key Responsibilities
- Retention: responsible for creating, owning and ensuring buy‑in for the retention strategy for assigned Newswires accounts alongside both the Account Executive and your Newswires CES colleagues.
- Proactively provide a monthly or bi‑monthly clear picture to management and collaborating team highlighting high‑risk renewal accounts within the region and strategy/ideas to turnaround.
- Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports – key accounts to be monitored monthly for usage increase/decrease.
- Oversee overall renewal lifecycle: pricing and contracting alongside the Account Executive, invoicing and client support, ensuring customer concerns are addressed correctly and efficiently throughout the fiscal year.
- Support new sales into existing...