Job Description
About the job Client Experience Specialist
Key purpose:
Develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met.
Duties and responsibilities:
- Identify, control and escalate potential risks which may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Resolve customer dissatisfaction/complaints by taking ownership of the problem
- Analyse customer feedback to help improve customer service