Job Description
About the Job:
UK’s leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidate must be proficient in English and must have exceptional communication skills.
Responsibilities:
Manage/handle the outgoing/incoming calls professionally
Identify and assesses customer’s need to achieve satisfaction
Giving follow up calls to the customers at a specified date and time
Stay up-to-date on product and service knowledge
Follow communication procedures, guidelines, and policies
Managing a large number of outbound/inbound calls
Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements & Skills:
Excellent written and verbal communication skills, particularly in English