Job Description
Business
- Drive a culture of complete adherence to local and international service standards for affluent customer segment.
- Liaise with the relationship managers locally & internationally to work with overseas clients keeping in view the cross-border guidelines.
- Maintaining sound client relations by ensuring that their requests, concerns, and complaints are addressed by the client manager in a timely and efficient manner.
- Analyze feedback (compliment, complaint, and suggestion) by clients and accordingly modify policies & processes to improve services being provided.
- Planning, developing, administering, and regularly reviewing policies & processes while complying with the local central bank regulations.
- Client manager should utilize their intellectual skills and expertise to perform duties contributing to problem-solving.
- Managing and motivating the team members to ensure their continuous professional developme...