Job Description
We are seeking a detail‑oriented and technically strong Client Onboarding Engineer (MSP) to support the conversion of clients from legacy managed service plans to new, standardized service offerings. This role involves both documentation enhancements and tool rollout , including security platform deployment, workstation build process updates, and onboarding/offboarding checklist improvements.
Responsibilities
Client Interaction & Communication
- Communicate regularly with internal teams, project managers, onboarding leads, and client contacts to ensure smooth updates, clarity, and alignment
- Participate in internal handoff meetings to ensure service desk readiness and support continuity
- Collaborate with new IT providers during client transitions to support a seamless offboarding experience
Technical Assessment & Documentation
- Use diagnostic and discovery tools to evaluate cli...