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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Provide exceptional customer service through various communication channels.
- Resolve customer inquiries and issues in a timely manner.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes.
- Achieve individual and team performance goals.
- Stay updated on product knowledge and company policies.
Qualifications and Requirements
- Job Title: Customer Service Agent
- Educational Qualifications: Diploma in any relevant field
- Experience Level: Fresh Graduate/Student
- Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
- Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
- Working Conditions: <...