Job Description
Job Title
Customer Service Agent
Educational Qualifications
Diploma in any relevant field
Experience Level
Fresh Graduate/Student
Responsibilities
- Provide exceptional customer service through various communication channels.
- Resolve customer inquiries and issues in a timely manner.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes.
- Achieve individual and team performance goals.
- Stay updated on product knowledge and company policies.
- Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction.
Skills and Competencies
Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
Working Conditions
Primarily in a call centre environment, possibly shifts