Job Description
Enhance client satisfaction with Manulife as a Regional Director of Client Relations in Toronto, Ontario. Lead a dedicated CRM team to drive growth and service excellence while adhering to hybrid work arrangements.
As Regional Director, you'll oversee client relationship management in the retirement solutions sector. You'll identify cross-selling opportunities while ensuring compliance and service standards are met. Additionally, collaborate with various teams to promote process improvements that enhance client experience throughout your leadership role.
Key Responsibilities:
• Lead the CRM team focusing on client satisfaction
• Identify opportunities for cross-selling and upselling services
• Monitor KPIs and enhance client retention strategies
• Ensure compliance with operational and regulatory standards
• Mentor Client Relationship Managers and promote teamwork
Requirements:
• 10+ years in client relationship management
• Proven success in financial ser...
As Regional Director, you'll oversee client relationship management in the retirement solutions sector. You'll identify cross-selling opportunities while ensuring compliance and service standards are met. Additionally, collaborate with various teams to promote process improvements that enhance client experience throughout your leadership role.
Key Responsibilities:
• Lead the CRM team focusing on client satisfaction
• Identify opportunities for cross-selling and upselling services
• Monitor KPIs and enhance client retention strategies
• Ensure compliance with operational and regulatory standards
• Mentor Client Relationship Managers and promote teamwork
Requirements:
• 10+ years in client relationship management
• Proven success in financial ser...