Job Description
We are seeking a talented individual to join our Client & Member Service team at Mercer Administration Services. This role will be based in Wollongong and has a hybrid arrangement.
Working with the Account Manager, the Client Relations Officer will act as a credible and professional point of contact to clients by providing timely and professional responses to queries, escalated matters, production of reports, complaints management and requests for information received from our client/trustee office.
Client Relations Officer
We will count on you to:
Utilise your strong interpersonal skills to build effective relationships with relevant client stakeholders
Prepare detailed formal reports in a timely manner and informal reports as required in line with stakeholder expectations
Resolve issues and respond to requests from internal stakeholders and the client
Be a c...