Job Description
직무 설명
- Assists CS team with significant issues and escalations from clients.
- Builds client relationships through email, phone and face to face interaction.
- Develops excellent working relationships with customer and operational functions.
- Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
- Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
- Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams. ...