Job Description
Job Responsibilities
Assists CS team with significant issues and escalations from clients. Builds client relationships through email, phone and face to face interaction. Develops excellent working relationships with customer and operational functions. Works in a cross‑functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes. Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress. Work with clients’ logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns. Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams. Performance reporting – extracts and analyses data from Maestro and ot...
Assists CS team with significant issues and escalations from clients. Builds client relationships through email, phone and face to face interaction. Develops excellent working relationships with customer and operational functions. Works in a cross‑functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes. Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress. Work with clients’ logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns. Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams. Performance reporting – extracts and analyses data from Maestro and ot...