Job Description
As a key member of the Client Relationship team, you will be responsible for managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.
Key Responsibilities:
- Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.
- Serve as the main point of contact for inquiries from clients, insurers, and brokers.
- Drive high client retention through proactive relationship management and service delivery.
- Attend and support meetings with clients, insurers, or brokers depending on the engagement channel.
- Host regular engagement sessions (weekly, monthly, quarterly) with key stakeholders, including:
- Scheduling and facilitating meetings