Job Description
As a key member of the Client Relationship team, you will be responsible for managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively. Key Responsibilities: Manage and maintain a portfolio of clients with a focus on client satisfaction and retention. Serve as the main point of contact for inquiries from clients, insurers, and brokers. Drive high client retention through proactive relationship management and service delivery. Attend and support meetings with clients, insurers, or brokers depending on the engagement channel. Host regular engagement sessions (weekly, monthly, quarterly) with key stakeholders, including: Scheduling and facilitating meetings Preparing and presenting SLA reports (claims, contact centre metrics, panel utilization) T...