Job Description
We're working with a Local Authority in Essex to recruit a Client Resident Liaison Officer to support the successful delivery of major works across their housing portfolio.
This is a key, resident-focused role where you'll act as the main point of contact between tenants, leaseholders, contractors, and internal teams, ensuring residents are fully informed, supported, and engaged throughout improvement projects.
You'll develop Resident Liaison Plans, coordinate consultations, and carry out home visits to understand individual needs. You'll also organise meetings, produce clear communications, support decant processes, and ensure access for contractors across all stages of works.
In addition, you'll monitor contractor performance in relation to customer care and resident engagement, attend site meetings, manage enquiries and complaints, and support post-project feedback.
We're looking for someone with strong communication and organisational skills, expe...
This is a key, resident-focused role where you'll act as the main point of contact between tenants, leaseholders, contractors, and internal teams, ensuring residents are fully informed, supported, and engaged throughout improvement projects.
You'll develop Resident Liaison Plans, coordinate consultations, and carry out home visits to understand individual needs. You'll also organise meetings, produce clear communications, support decant processes, and ensure access for contractors across all stages of works.
In addition, you'll monitor contractor performance in relation to customer care and resident engagement, attend site meetings, manage enquiries and complaints, and support post-project feedback.
We're looking for someone with strong communication and organisational skills, expe...