Job Description
What we’re looking for:
Smart, energetic and inquisitive individuals to join our Client Services team in Kuala Lumpur. You will perform a critical role in delivering professional, multi‑faceted, first‑class client service to our expanding network of customers and partners. You will become a key contributor throughout the growth phases of Proxymity, supporting various pivotal activities and will have the opportunity to expand and develop your remit and role as the needs of the business continue to grow.
Core Responsibilities:
- Be the first point of contact between our clients and the business
- Review, respond and resolve client enquiries within agreed SLA’s
- Build and maintain productive working relationships with clients and other stakeholders to build trust and foster positive collaboration
- Conduct thorough root cause analysis and query trending to identify strategic remediation actions
- Understand and track c...