Job Description
At J.P. Morgan (JPM), we are committed to delivering exceptional client service. As a Client Service Manager - Associate in Securities Services, you will support and work on initiatives to help drive client satisfaction.
As a Client Service Manager (CSM) in Securities Services, you will join the client service team and support a book of clients. You will work closely with senior members to ensure client satisfaction with JPM and help to manage governance of products and services.
**Job responsibilities**
+ Support the senior team to build relationships with client base and to ensure client ongoing satisfaction with JPM.
+ Provide guidance to junior team members.
+ Own timely inquiry responses across all products and manage escalations.
+ Support governance processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
+ Fully utilize proprietary CRM tools to capture relationship feedback, help generate cal...
As a Client Service Manager (CSM) in Securities Services, you will join the client service team and support a book of clients. You will work closely with senior members to ensure client satisfaction with JPM and help to manage governance of products and services.
**Job responsibilities**
+ Support the senior team to build relationships with client base and to ensure client ongoing satisfaction with JPM.
+ Provide guidance to junior team members.
+ Own timely inquiry responses across all products and manage escalations.
+ Support governance processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
+ Fully utilize proprietary CRM tools to capture relationship feedback, help generate cal...