Job Description
Role Overview
A senior client service specialist who acts as the main point of contact for data inquiries, operational activities, methodology, and category enhancements for clients. The role involves troubleshooting, resolving data quality issues, communicating with clients, and collaborating with internal teams to support client interactions and drive process improvements.
External Responsibilities
- Build strong, trusted, ongoing relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements.
- Address, troubleshoot, resolve, and communicate data quality issues/resolutions in complex or sensitive situations, independently or in collaboration with other groups, without support from a manager.
- Clearly articulate Circana processes and decision making as it relates to data inquiries.
- Prepare written and verbal communications that clearly convey is...