Job Description
Client Service Manager, Issuer Services – Dubai, UAE
Responsible for managing client relationships and ensuring delivery of services for a broad range of securities products. Works with transaction and client service teams across HSBC to support onboarding, ongoing administration, and escalation of complex deal activities.
Responsibilities- Build and maintain strong client relationships, ensuring ISV requirements are understood and client needs, industry developments, and competitor insights are communicated effectively.
- Monitor SLA performance by collating data, providing feedback, resolving operational gaps, and implementing action plans when SLAs are missed.
- Run formal client surveys to gather feedback and drive service improvements.
- Identify retention and growth opportunities and support the Business Development Manager with new business development.
- Service a broad range of products including conventional bonds, struc...