Job Description
We are currently looking for a Client Service Officer, for a private bank based in Monaco.DUTIES -The role holder will deliver expert online banking service service to clients using multi-channel communications options, including telephone and email.-They will contact clients and ensure that we have captured client instructions accurately, demonstrating ownership of all client queries.-The role holder will accurately identify all clients, adhering to policy and Customer Due Diligence regulations.-They will be the first point of contact for clients who enquire about online banking, demonstrating ownership of all client queries and ensuring proper escalations are taking place.-They will be expected to own and manage service recovery activities, adhering to the complaints and escalation procedures and maintaining accuracy and quality levels at all times, in order to facilitate client satisfaction.-They might also participate in other activities of the Client Service Team, such as issuing ...