Job Description
The regional client service specialist / RM support is responsible for answering client enquiries related to local New York cash management products and the bank's online banking platform (GPP) on a reactive basis and work closely with the dedicated Cash Management Specialist for more technical enquiries for New York. This also encompasses relevant trade-relevant queries. Customer needs and inquiries are covered in close cooperation with the responsible Relationship Manager and/or product specialist.
GPP support include
(1) draft eBanking documents - contracts/ forms; (2) eBanking user set up; (3) lock. release eBanking user access; (4) statement delivery set0up; (5) GPP training to customers; (6) eBanking troubleshooting; (7) payment file diagnostics; (8) offboarding, e.g. deletion of user set-up and user access.
Cash Pooling include
(1) coordinate with responsible teams for cash pooling set-up/ modification/ deletion; (2) be responsible for m...