Job Description
Client Service Supervisor
Job Category: Client Services
Location: Dallas, TX 75241, USA
Description
Essential Job Functions:
- Supervises the work of a team of client service specialists
- Directs workflow and monitors workload to ensure client inquiries are addressed promptly
- Trains new client service staff in support policies and procedures
- Creates and distributes documented resolutions for common client service issues
- Provides direct support to assigned accounts and escalated issues
- Other duties as assigned
Other Skills & Abilities:
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation skills
- Listening
- Resolving Conflict
- Ability to Multi-task
Physical Requirements:
- Job may require extended sitting or standing, use of ...